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How long does it take to receive my order?
Please allow for 2 business days for processing. Orders placed after a specific cutoff time on a designated day will be processed the following week. Once your order has shipped, please allow anywhere from several days to receive it via FedEx Ground
How can I start a return?
If you need to start a return, please visit our help center by clicking on the provided link: Help Center.
Can I use both a discount percentage off and my rewards gift card on one order?
No, you can only use one discount or reward per order.
What should I do if I have rewards points but can't apply them to my order?
Please log in to your loyalty account on our website to view and redeem your points for rewards coupons that you can apply at checkout. You can redeem 100, 200, or 500 points for a discount on one order.
What should I do if my order has not arrived but shows as delivered?
If your order is marked as delivered but you have not received it, please check the tracking provided in your email, and confirm the delivery address. If issues persist, please contact our customer service team for further assistance.
Where can I buy your products online through authorized retailers?
You can view our authorized retailers by visiting our website. Please find the link to our authorized retailers on our website. https://sentelabs.com/pages/store-locator
Does the Dermal Repair Cream replace serums?
No, the Dermal Repair Cream does not replace serums. It can be used on top of serums.
What is the order of application for skincare products including the Dermal Repair Cream?
Dermal Repair Cream should be applied after the serum. Apply products from 'thinnest' to 'thickest' consistency, starting with serums and followed by creams.
Can I use rewards points purchasing through the Shop app?
Yes, you can apply your Sent rewards points when purchasing through the Shop app by entering the rewards code in the promo code box.
Can I use rewards points purchasing through the Shop app?
Yes, you can apply your Sent rewards points when purchasing through the Shop app by entering the rewards code in the promo code box.
Can I use a discount code and receive a promotional gift at the same time?
You cannot use both a discount code and receive a promotional gift within the same order. Remove the free gift item in the cart to apply the discount code.
Become an Authorized Retailer
Interested in carrying Senté in your practice? Become an authorized retailer through the link below:. https://sentelabs.com/pages/become-an-authorized-sente-partner